FAQ
Can I change the scheduled delivery day?
The scheduled delivery days and the next delivery date are displayed in the Account Information section at the top of the page and on the Getting Started tab.
If you want to change the scheduled delivery days, please contact the distributor. Click Help -> Contact Us or follow-up with your sales rep.
Can I view more items on the page?
How do I find products that I haven't purchased before?
If you have previously ordered items with this search term, the Search results window appears as you type, displaying items that match the search term.
To view all items with this description, regardless of the order history, click the Search All Products button.
Click the View Only Items Previously Purchased checkbox to toggle between viewing all items and only those that have been purchased before.
The maximum number of items displayed when you search is 999.
How do I find products on deal?
You can view which items are on deal, but you cannot view the details for the deal.
To clear the filters, clear the Filters checkbox.
How do I find products less than $10 (or another amount)?
Click Sort Ascending or Sort Descending to sort the items by price.
Hover over Filters and type the price criteria (less than, greater than, and equal to) for the items you want to view.
To clear the filters, clear the Filters checkbox.
How do I find products that I haven't entered an order quantity for?
When are final quantities and pricing for the order determined?
Final quantities and pricing for the order are set when the distributor processes the orders and prepares the invoices for delivery.
How do I save an order I started and want to return to later?
I order the same products every time. Can I set up an order that I can re-use?
The next time you are building an order and want to use the starting quantities, click Load Standing Order. You can modify the quantities as needed.
The standing order is available to all of the users at your retailer. You cannot set up separate standing orders for each user.
I submitted an order, but I don't see it on the screen. How do I view orders that have been submitted?
The submitted order does not appear on the Getting Started tab until the distributor has reviewed the order.
When the distributor has reviewed the order, the order appears in the New Orders section of the Getting Started tab.
We have old product that needs to be picked up. How do I enter a request for this?
Can I edit an order that I've already submitted?
When you submit the revised order, the original order is deleted and the revised order is processed as a new order. You receive an email from the distributor confirming the new order.
Can I delete an order that I've already submitted?
You receive an email from the distributor confirming the order deletion.
Who do I contact with questions about my order?
Can I change the format of the Build Order tab?
Select the columns that appear. Click the drop-down arrow in the column heading, hover over Columns, and then click the checkboxes to select the columns you want to appear.
Change the order of columns. Click and hold the column you want to move and drag and drop the column to the new location.
Change the column width. Click and drag the boundary on the right side of the column heading until the column is the width that you want.
You can optionally save your page views to use the next time you login. Click the Customize drop-down list and then click Save View As…
From the View drop-down list, you can do the following with views:
Use a view that you previously saved. Select the option from the list.
Set a view as the default view. Select the option and then click Set as Default.
Return to the system default view. Click Default.
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